Shipping policy
Shipping Policy
Thank you for shopping with [Your Store Name]! Below is everything you need to know about how we deliver your orders.
Processing Time
We aim to process and dispatch all orders within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Times
International shipping: 10–20 business days, depending on the destination and local customs procedures.
Shipping Costs
Free standard shipping on all domestic orders over [Amount, e.g., $50].
For orders under [Amount], a flat shipping fee of [Amount, e.g., $5] applies.
International orders: shipping cost is calculated at checkout based on destination and order weight.
Tracking
Once your order is shipped, you’ll receive an email with a tracking number and a link to follow your package in real time. You can also view tracking details in your account under Order History.
Delivery Address
Please double‑check your shipping address when placing an order. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information. If you need to change your address after placing an order, please contact us as soon as possible — we’ll do our best to help if the order hasn’t been dispatched yet.
Customs and Duties
For international orders, customers are responsible for any import duties, taxes, or customs fees that may apply upon delivery. These charges are set by your local authorities and are not included in the order total at checkout.
Delivered to the Wrong Address
If your package is delivered to an incorrect address due to our error, we will arrange a reshipment at no extra cost.
Lost or Missing Packages
If your tracking shows “delivered” but you haven’t received your package, please contact us within 7 days. We’ll work with the carrier to investigate and resolve the issue.
Questions?
If you have any questions about shipping, delivery times, or tracking, please contact our Customer Service team at or via the live chat on our website.